Customer Center(Timezone: Asia/Seoul)
MON-FRI 10:00-19:00 GMT+9
Sometimes you win,
Sometimes you learn.
Though you can not seize nor hold the smell, it has a decisive effect on the matter of our memory and emotion and believes on its vitally of influences on our decision among our lives. GRANHAND gives faith towards the value of the fragrance and consistently pursues to make the scent part of our regular living. Although it may be slow nor has perfection, the variety of contents that our brand is offering will build the unique value of the experience that no other brand will possess. GRANHAND will not be a product where it vanishes with ease nor be neglected. It will continuously illuminate with a distinct presence and yield to warm people’s mind.
All GRANHAND. products are vegan and animal-cruelty-free.
Our fragrance loved for a long time, SWEEPING PEONY has been discontinued as new fragrances have been added. This decision has been made to introduce new fragrances. We thank you for understanding and your support is greatly appreciated.
Just like humans, animals may have allergies, and animals overall are sensitive to smell. The oils of peppermint, tea tree, and eucalyptus are fatal to dogs and cats, so the use of these oils is forbidden, and we recommend consulting a specialist before use.
Depending on the fragrance and the product, it can be usable. However, where hormonal changes occur actively during pregnancy, we recommend consulting a specialist before use.
GRANHAND's incense is not 100% natural as it is composed of 95% natural wood powder and 5% fragrance.
Just like not taking dietary supplements or medications for a long time or taking a break in between, natural oils can be overwhelming and create tolerance. GRANHAND recommends taking a 1-month break or change into another scent after 1~2months of use.
The levels of perfume depend on the concentration of the fragrance oil and alcohol; when more fragrance oil ratio, the stronger the scent lasts. The perfumes divide into 4 types according to the percentage of the oil, and GRANHAND's perfume is Eau de Perfume (EDP) concentration.
1. Perfume (15~20%):
The strongest concentration / Lasts 6~8 hours
2. Eau de Perfume (10~15%):
Close to perfume but relatively shorter / Lasts 5~6 hours
3. Eau de Toilette (5~10%):
Lighter than Eau de Perfume, easier, and sprayed more often / Lasts 3~4 hours
4. Eau de Cologne (3~5%):
Used to spray lightly, after shower / Lasts 1~2 hours
All GRANHAND perfumes contain alcohol.
Parking is available at the Seochon and the Mapo store. When another customer is at the use parking may not be possible.
GRANHAND prioritizes brand experience through our offline stores and pursues harmony with its surrounding. As the store merges into the neighborhood and the road, the same Hanok allows customers to experience the different charms of Bukchon and Sogyeok.
The idea came out to connect the two floors naturally. Other ideas include an owl, pigeon, pulley, paper plane, sailboats, etc.
For business inquiries, contact us at: email@example.com
All products are purchasable in all our stores but may differ in quantity. Announcement of a new product will be through our Homepage.
Stamping letter modification isn't available after submitting an order, so please double-check when placing an order.
Cancel and modification of an order are available before delivery. Please check the delivery status first and ask our receptionist. (+82 02-333-6525)
Return is possible if you submit it within 7 days of purchase.
*Return or exchange is possible if: not stamped, unopened, defective product.
*Return or exchange is not possible if: seal sticker has been damaged, stamped, opened, and used product, 7 days have passed after purchase.
We do not offer a gift option, but an eco-friendly bag will come within our Curation combination.
You can track your parcel with the provided tracking number,
this is the link: https://m.17track.net/ko
Products ordered online cannot be picked up from the store.
The delivery is sent from South Korea and takes 10 to 15 business days and may delay depending on the courier.