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GRANHAND. (herein after referred to as “the Company”) regards the privacy of users as highly important and complies with all regulations concerning the “Act on Protection of Information and Promotion of Utilization of Information and Communications Network.”

By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information

■ Personal information collected and the means of collection
A. Information we collect
o The Company collects the following data for the purpose of membership sign-ups, consultations, and service applications.
- When signing up for membership: Name, birthday, gender, ID, password, home phone number, mobile number, e-mail, legal representative information for subscribers under the age of 14.
- When applying for services: Address, payment information

o Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.

B. Means of collecting personal information
- Personal information is collected through the website, letter, message boards, e-mail, event entries, delivery request forms, phone, fax, and generated data collection tool.
■ Purpose of collection and use of personal information
The Company collects personal information for the following purposes and use.
o Provision of services obligated by fulfillment of contract and the payment that follows
Supply content, purchase and payment, delivery of goods, billing statements and others, user verifications for financial transactions and financial services.
o Member management
Identify user to access members-only services, verify user, prevent unauthorized use, check membership subscription, validate age, confirm consent/agreement from legal representative for users under the age of 14, handle complaints and civil affairs, and deliver notices.
o Marketing and promotional use
Delivery of events and unsolicited advertisements; gain a statistical understanding of the members’ frequency of access to and use of site.

■ Period of possession and utilization of personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.

A. Information held according to the Company’s internal policies
Even when a member has canceled his/her membership, the member’s personal information may be retained for 00 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly members.

B. Grounds for holding personal information according to applicable statutes
If retention of personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.
o Records related to contracts or withdrawal of subscription:
- Purpose of possession: Act on Consumer Protection in Electronic Commerce
- Possession period: 5 years
o Records related to payment and supply of goods
- Purpose of possession: Act on Consumer Protection in Electronic Commerce
- Possession period: 5 years
o Records related to consumer complaints or dispute settlement
- Purpose of possession: Act on Consumer Protection in Electronic Commerce
0 Possession period: 3 years
o Records of log
- Purpose of possession: Protection of Communications Secrets Act
- Possession period: 3 months

■ Procedures and methods of discarding personal information
As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below.
o Discarding procedure
Following the cause for information protection according to the internal policies or related statutes, once the personal data has fulfilled the purposes they will be transferred to a separate database(DB) (or filed separately in a folder if in paper form), then it will be discarded after a certain period of time. Personal information that is transferred to a separate DB will not be used for any other purposes except in the case of the law.
o Discarding method
Use technical method to stop reproduction of personal information saved in electronic form.

■ Disclosing personal information
As a general rule, the Company shall not disclose user’s personal information to any external party except for the cases below.
o Prior consent from user
o Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.

■ Consignment of collected personal information
For the provision of services, the Company consigns collected personal information to specialized companies detailed below.
o Consignee: [EMS]
o Details of consignment: [Delivery]

■ The rights of users and legal representatives and methods of exercising those rights
o The user may view or edit his/her personal information and request to terminate membership at any time.
oTo view or edit a user’s personal information, click on ‘Edit Personal Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership.
o User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken.
o Should a user request corrections on errors of personal information, the Company shall not use or provide any personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made.
o If personal information is canceled or deleted upon request of user, the Company will comply with the terms specified under “Period of possession and utilization of personal information,” and prohibit disclosure or use for any other purposes.

■ Install, manage and deny operation of device for automatic collection of personal information
The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer.
The Company uses cookies for the following purposes:
o Use and purpose of cookies
1. To analyze the frequencies of a member and non-member’s visit, understand user’s preferences and interests and track user’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits.
2. You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved.
o Settings to reject establishment of cookies
1. To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.
2. Example (For Internet Explorer)
- Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy
3. However, there may be certain difficulties in using the services if you reject the installment of cookies.

■ Civil services with respect to personal information
To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.
• Principal Privacy Officer
Department: Custome Service
Phone Number: 02-333-6525
E-mail: hello@granhand.com
• Chief Privacy Officer
Name: JIHYE CHOI
Department: Online Team
Phone Number: 02-333-6525
E-mail: hello@granhand.com
• You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge.
• The Company shall provide prompt and sufficient answers to your report.
• For further consultation or report on other privacy infringements, contact the following the following agencies.
o Privacy Rights Violation Complaint Center (privacy.kisa.or.kr / 118)
o Cybercrime Investigation Department, Supreme Prosecutor’s Office (www.spo.go.kr / 02-3480-2000)
o Cyber Bureau, National Police Agency (cyberbureau.police.go.kr/ 182)



Customer Center(Timezone: Asia/Seoul)


MON-FRI 10:00-19:00 GMT+9

SAT-SUN 11:00-20:00 GMT+9

FAQ

All GRANHAND. products are vegan and animal-cruelty-free.

Our fragrance loved for a long time, SWEEPING PEONY has been discontinued as new fragrances have been added. This decision has been made to introduce new fragrances. We thank you for understanding and your support is greatly appreciated.

Just like humans, animals may have allergies, and animals overall are sensitive to smell. The oils of peppermint, tea tree, and eucalyptus are fatal to dogs and cats, so the use of these oils is forbidden, and we recommend consulting a specialist before use.

Depending on the fragrance and the product, it can be usable. However, where hormonal changes occur actively during pregnancy, we recommend consulting a specialist before use.

GRANHAND's incense is not 100% natural as it is composed of 95% natural wood powder and 5% fragrance. 

Just like not taking dietary supplements or medications for a long time or taking a break in between, natural oils can be overwhelming and create tolerance. GRANHAND recommends taking a 1-month break or change into another scent after 1~2months of use.

The levels of perfume depend on the concentration of the fragrance oil and alcohol; when more fragrance oil ratio, the stronger the scent lasts. The perfumes divide into 4 types according to the percentage of the oil, and GRANHAND's perfume is Eau de Perfume (EDP) concentration. 


1. Perfume (15~20%):

The strongest concentration / Lasts 6~8 hours 


2. Eau de Perfume (10~15%):

Close to perfume but relatively shorter / Lasts 5~6 hours 


3. Eau de Toilette (5~10%):

Lighter than Eau de Perfume, easier, and sprayed more often / Lasts 3~4 hours 


4. Eau de Cologne (3~5%):

Used to spray lightly, after shower / Lasts 1~2 hours

All GRANHAND perfumes contain alcohol.

Parking is available at the Seochon and the Mapo store. When another customer is at the use parking may not be possible.

GRANHAND prioritizes brand experience through our offline stores and pursues harmony with its surrounding. As the store merges into the neighborhood and the road, the same Hanok allows customers to experience the different charms of Bukchon and Sogyeok.

The idea came out to connect the two floors naturally. Other ideas include an owl, pigeon, pulley, paper plane, sailboats, etc. 

For business inquiries, contact us at: hello@granhand.com

All products are purchasable in all our stores but may differ in quantity. Announcement of a new product will be through our Homepage.

Stamping letter modification isn't available after submitting an order, so please double-check when placing an order.

Cancel and modification of an order are available before delivery. Please check the delivery status first and ask our receptionist. (+82 02-333-6525)

Return is possible if you submit it within 7 days of purchase.


*Return or exchange is possible if: not stamped, unopened, defective product.

*Return or exchange is not possible if: seal sticker has been damaged, stamped, opened, and used product, 7 days have passed after purchase.

 We do not offer a gift option, but an eco-friendly bag will come within our Curation combination.

You can track your parcel with the provided tracking number,

 this is the link: https://m.17track.net/ko

The delivery is sent from South Korea and takes 10 to 15 business days and may delay depending on the courier.


Sometimes you win, 

Sometimes you learn.

Though you can not seize nor hold the smell, it has a decisive effect on the matter of our memory and emotion and believes on its vitally of influences on our decision among our lives. GRANHAND gives faith towards the value of the fragrance and consistently pursues to make the scent part of our regular living. Although it may be slow nor has perfection, the variety of contents that our brand is offering will build the unique value of the experience that no other brand will possess. GRANHAND will not be a product where it vanishes with ease nor be neglected. It will continuously illuminate with a distinct presence and yield to warm people’s mind.

대표 정준혁   상호 (유)그랑핸드   사업자번호 127-88-01898   14-2, Jahamun-ro 4-gil, Jongno-gu, Seoul, Korea      T. +82-2-333-6525      hello@granhand.com      Terms of Use      Privacy Policy